:root{--text:#6b6375;--text-h:#08060d;--bg:#fff;--border:#e5e4e7;--code-bg:#f4f3ec;--accent:#aa3bff;--accent-bg:#aa3bff1a;--accent-border:#aa3bff80;--social-bg:#f4f3ec80;--shadow:#0000001a 0 10px 15px -3px, #0000000d 0 4px 6px -2px;--sidebar-width:260px;--header-height:70px;--bg-main:#f8f9fc;--bg-card:#fff;--text-secondary:#6b7280;--text-primary:#111827;--accent-new:#7c3aed;--accent-light:#7c3aed14;--border-light:#e5e7eb;--sans:system-ui, "Segoe UI", Roboto, sans-serif;--heading:system-ui, "Segoe UI", Roboto, sans-serif;--mono:ui-monospace, Consolas, monospace;font:16px/1.5 var(--sans);letter-spacing:.18px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}@media (prefers-color-scheme:dark){:root{--lightningcss-light: 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var(--border-light);cursor:pointer;background:0 0;border-radius:8px;align-items:center;gap:8px;padding:10px 16px;font-size:13px;font-weight:600;transition:all .2s;display:flex}.profile-logout-btn:hover{color:#dc2626;background:#fee2e2;border-color:#fecaca}.profile-logout-btn svg{flex-shrink:0}.dashboard{width:100%;max-width:100%}.dashboard-welcome{margin-bottom:24px}.dashboard-welcome h2{color:var(--text-primary);margin:0 0 6px;font-size:26px;font-weight:700}.dashboard-welcome p{color:var(--text-secondary);margin:0;font-size:15px}.dash-stats-grid{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:28px;display:grid}@media (width<=1100px){.dash-stats-grid{grid-template-columns:repeat(2,1fr)}}@media (width<=500px){.dash-stats-grid{grid-template-columns:1fr}}.dash-stat-card{background:var(--bg-card);border:1px solid var(--border-light);border-radius:14px;align-items:center;gap:14px;padding:18px 20px;transition:box-shadow .2s,transform 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8px);right:-8px;transform:translateY(4px);box-shadow:0 4px 16px #00000040}.dash-info-tip:before{content:"";pointer-events:none;opacity:0;z-index:10;border-top:6px solid #1f2937;border-left:6px solid #0000;border-right:6px solid #0000;width:0;height:0;transition:opacity .2s,transform .2s;position:absolute;bottom:calc(100% + 2px);right:2px;transform:translateY(4px)}.dash-info-tip:hover:after,.dash-info-tip:hover:before{opacity:1;transform:translateY(0)}.dash-sla-row{margin-bottom:28px}.dash-sla-card{background:var(--bg-card);border:1px solid var(--border-light);border-radius:14px;padding:20px 24px;transition:box-shadow .2s;position:relative}.dash-sla-card:hover{box-shadow:0 4px 14px #00000014}.dash-sla-card .dash-info-tip{position:absolute;top:14px;right:16px}.dash-sla-header{border-bottom:1px solid 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h4{color:var(--text-primary);margin:0;font-size:14px;font-weight:600}.dash-chart-sub{color:var(--text-secondary);margin-top:3px;font-size:11px;font-weight:500;display:block}.dash-hierarchy{flex-direction:column;gap:8px;max-height:340px;padding-right:4px;display:flex;overflow-y:auto}.hier-domain,.hier-category{flex-direction:column;gap:4px;display:flex}.hier-row{cursor:pointer;text-align:left;width:100%;font-family:var(--sans);color:var(--text-primary);background:0 0;border:none;border-radius:8px;align-items:center;gap:8px;padding:7px 10px;font-size:13px;transition:background .15s;display:flex}.hier-row:hover{background:var(--bg-hover,#0000000a)}.hier-domain-row{background:#8b5cf614;font-weight:600}.hier-category-row{background:#a855f70f;padding-left:26px;font-weight:500}.hier-classification-row{cursor:default;padding-left:46px;font-size:12.5px}.hier-chevron{color:var(--text-secondary);flex-shrink:0;width:12px;font-size:11px;transition:transform .15s;display:inline-flex}.hier-chevron.open{transform:rotate(90deg)}.hier-name{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.hier-count{color:var(--text-secondary);background:#0000000f;border-radius:999px;flex-shrink:0;padding:2px 9px;font-size:11.5px;font-weight:600}.hier-children{flex-direction:column;gap:4px;display:flex}.dash-chart-body{padding:16px 20px}.dash-chart-center{flex-direction:column;align-items:center;gap:18px;display:flex}.chart-empty{text-align:center;color:var(--text-secondary);margin:0;padding:20px 0;font-size:13px}.chart-bars{flex-direction:column;gap:10px;display:flex}.chart-bar-row{align-items:center;gap:10px;display:flex}.chart-bar-label{color:var(--text-secondary);text-align:right;text-overflow:ellipsis;white-space:nowrap;flex-shrink:0;font-size:12px;line-height:1.3;overflow:hidden}.chart-bar-track{background:var(--bg-main);border-radius:6px;flex:1;height:22px;overflow:hidden}.chart-bar-fill{border-radius:6px;min-width:4px;height:100%;transition:width .6s}.chart-bar-val{color:var(--text-primary);text-align:left;flex-shrink:0;width:28px;font-size:13px;font-weight:700}.chart-columns{align-items:flex-end;gap:4px;height:220px;padding-bottom:2px;display:flex;overflow:auto hidden}.chart-column{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:5px;min-width:26px;height:100%;display:flex}.chart-column-val{color:var(--text-primary);flex-shrink:0;font-size:11px;font-weight:700;line-height:1}.chart-column-track{background:0 0;border-radius:4px 4px 0 0;flex:1;align-items:flex-end;width:100%;max-width:34px;display:flex}.chart-column-fill{border-radius:4px 4px 0 0;width:100%;min-height:2px;transition:height .6s}.chart-column-label{color:var(--text-secondary);text-align:center;white-space:nowrap;text-overflow:ellipsis;transform-origin:50%;flex-shrink:0;max-width:100%;font-size:10px;line-height:1;overflow:hidden;transform:rotate(-45deg)}.chart-monthly{align-items:flex-end;gap:8px;height:180px;padding-bottom:4px;display:flex}.chart-monthly-col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:4px;height:100%;display:flex}.chart-monthly-val{color:var(--text-secondary);font-size:11px;font-weight:600}.chart-monthly-bar{background:var(--bg-main);border-radius:6px 6px 0 0;align-items:flex-end;width:100%;max-width:40px;min-height:2px;transition:height .6s;display:flex;overflow:hidden}.chart-monthly-fill{background:linear-gradient(#6366f1,#8b5cf6);border-radius:6px 6px 0 0;width:100%;height:100%}.chart-monthly-lbl{color:var(--text-secondary);white-space:nowrap;font-size:10px}.dash-pie{border-radius:50%;justify-content:center;align-items:center;width:130px;height:130px;display:flex;position:relative}.dash-pie-inner{background:var(--bg-card);width:74px;height:74px;color:var(--text-primary);border-radius:50%;justify-content:center;align-items:center;font-size:22px;font-weight:700;display:flex}.dash-pie-legend{flex-direction:column;gap:8px;width:100%;display:flex}.dash-pie-item{color:var(--text-secondary);align-items:center;gap:8px;font-size:13px;display:flex}.dash-pie-item strong{color:var(--text-primary);margin-left:auto;font-size:14px}.dash-pie-dot{border-radius:3px;flex-shrink:0;width:10px;height:10px}.dash-hod-alerts{flex-direction:column;gap:14px;display:flex}.dash-hod-item{border:1px 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var(--border-light);border-radius:14px;margin-top:4px;overflow:hidden}.section-header{border-bottom:1px solid var(--border-light);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.section-header h3{color:var(--text-primary);margin:0;font-size:17px;font-weight:600}.view-all-link{color:var(--accent-new);font-size:13px;font-weight:500;text-decoration:none}.view-all-link:hover{text-decoration:underline}.complaints-table-wrapper{overflow-x:auto}.complaints-table{border-collapse:collapse;width:100%}.complaints-table th{text-align:left;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;background:var(--bg-main);border-bottom:1px solid var(--border-light);padding:12px 24px;font-size:12px;font-weight:600}.complaints-table td{color:var(--text-primary);border-bottom:1px solid var(--border-light);padding:14px 24px;font-size:14px}.complaints-table tr:last-child td{border-bottom:none}.complaints-table tr:hover 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var(--accent-border)}.auth-page{background:var(--bg-main);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.auth-container{background:var(--bg-card);border:1px solid var(--border-light);border-radius:16px;width:100%;max-width:420px;padding:40px 32px;box-shadow:0 4px 24px #0000000f}.auth-header{text-align:center;margin-bottom:28px}.auth-header h1{color:var(--text-primary);margin:0 0 8px;font-size:26px;font-weight:700}.auth-header p{color:var(--text-secondary);font-size:14px}.auth-error{color:#ef4444;text-align:center;background:#ef444414;border:1px solid #ef444426;border-radius:8px;margin-bottom:20px;padding:12px 16px;font-size:13px}.auth-form{flex-direction:column;gap:16px;display:flex}.auth-form .form-group{flex-direction:column;gap:6px;display:flex}.auth-form .form-group label{color:var(--text-primary);font-size:13px;font-weight:600}.auth-form .form-group input{border:1px solid 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h3{color:var(--text-primary);margin:0;font-size:18px;font-weight:700}.modal-close-btn{width:32px;height:32px;color:var(--text-secondary);cursor:pointer;background:0 0;border:none;border-radius:8px;justify-content:center;align-items:center;transition:background .2s,color .2s;display:flex}.modal-close-btn:hover{background:var(--accent-light);color:var(--text-primary)}.complaint-form-modal{max-width:680px}.complaint-form{flex-direction:column;gap:16px;padding:24px 28px 28px;display:flex}.complaint-form .form-row{grid-template-columns:1fr 1fr;gap:16px;display:grid}.complaint-form .form-group{flex-direction:column;gap:6px;display:flex}.complaint-form .form-group label{color:var(--text-primary);font-size:13px;font-weight:600}.complaint-form .form-group input,.complaint-form .form-group select,.complaint-form .form-group textarea{border:1px solid 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input:checked+.checkbox-custom{background:var(--accent-new);border-color:var(--accent-new)}.checkbox-label input:checked+.checkbox-custom:after{content:"";border:2px solid #fff;border-width:0 2px 2px 0;width:6px;height:10px;margin-top:-2px;transform:rotate(45deg)}.checkbox-hint{color:var(--text-secondary);font-size:12px}.form-actions{border-top:1px solid var(--border-light);justify-content:flex-end;gap:12px;margin-top:4px;padding-top:16px;display:flex}.btn-cancel{border:1px solid var(--border-light);background:var(--bg-card);color:var(--text-secondary);cursor:pointer;border-radius:8px;padding:10px 22px;font-size:14px;font-weight:500;transition:background .2s}.btn-cancel:hover{background:var(--bg-main)}.btn-submit{background:var(--accent-new);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:10px 24px;font-size:14px;font-weight:600;transition:opacity 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var(--border-light);border-radius:16px;width:100%;max-width:500px;animation:.25s ease-out modalSlideIn;box-shadow:0 20px 60px #00000026}.modal-header{border-bottom:1px solid var(--border-light);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.modal-header h3{margin:0}.modal-close-btn{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;padding:4px;font-size:20px}.modal-body{padding:24px}.modal-footer{border-top:1px solid var(--border-light);justify-content:flex-end;gap:10px;padding:16px 24px;display:flex}@media (prefers-color-scheme:dark){.surveyor-page.fullscreen{background:var(--bg-main)}}.share-qr{background:var(--bg-main);border:1px solid var(--border-light);border-radius:12px;justify-content:center;align-items:center;min-height:120px;margin-bottom:16px;padding:8px;display:flex}.share-qr img{background:#fff;border-radius:8px}.share-link-row{align-items:stretch;gap:8px;display:flex}.share-link-input{border:1px solid var(--border-light);background:var(--bg-main);color:var(--text-primary);border-radius:8px;outline:none;flex:1;padding:10px 12px;font-size:.82rem}.share-copy-msg{color:var(--accent-new);margin-top:8px;font-size:.82rem;font-weight:600;display:inline-block}.public-survey{background:var(--bg-main);box-sizing:border-box;flex-direction:column;align-items:center;min-height:100vh;padding:40px 20px;display:flex}.public-survey-shell{width:100%;max-width:640px}.public-header{text-align:center;margin-bottom:24px}.public-header h1{color:var(--text-primary);margin:0 0 8px;font-size:1.6rem}.public-header-meta{color:var(--text-secondary);margin:0 6px;font-size:.85rem;display:inline-block}.public-thanks,.public-message{background:var(--bg-card);border:1px solid var(--border-light);text-align:center;border-radius:16px;padding:40px 24px;animation:.3s fadeIn}.public-thanks-icon{color:#22c55e;background:#22c55e26;border-radius:50%;justify-content:center;align-items:center;width:64px;height:64px;margin:0 auto 16px;font-size:32px;display:flex}.public-thanks h2,.public-message h2{color:var(--text-primary);margin:0 0 8px}.public-thanks p,.public-message p{color:var(--text-secondary);margin:0 0 4px}.public-thanks-survey{font-weight:600;color:var(--text-primary)!important;margin-top:8px!important}.public-thanks .sub-btn-primary{margin-top:20px}